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Frequently Ask Questions.

Frequently Ask Questions

For your physiotherapy session, please have:

  • Payment details.
  • Extended insurance card, if applicable.
  • Alberta Health Card if you're an Alberta Health Care patient.
  • A doctor's referral, if needed, by your insurer.
  • For WCB claims: your claim number and case manager details.


If you've had a car accident and are using MVA protocols:

  • Complete and send the Notice of Loss and Proof of Claim Form to your insurance within ten days or as soon as possible.
  • Your insurer will inform you about benefits after reviewing the form and may contact you for more details.
  • Check Alberta Finance for additional post-accident guidance.
  • Bring any related information from your insurer to help with claim forms.

Your initial session, lasting about an hour, will involve:

  • Arrive with forms already filled out (accessible on our website).
  • Hand over your insurance card and any doctor's referral if your insurer mandates it.
  • We'll photocopy either your insurance or health card.
  • For car accident cases: We'll handle the details and paperwork your insurer provides about your benefits.
  • For WCB cases: Provide us with your claim details, and we'll assist with the paperwork.

Discussion: The therapist will learn about your medical history, current complaints, pain levels, daily impact, therapy goals, and any relevant medical treatments or tests.
Examination: Our therapist will check the affected area, evaluate joint flexibility, muscle strength, and nerve responses, and assess posture.
Planning: We’ll collaboratively devise a treatment roadmap outlining visits, exercises, and expected outcomes.

Wear comfortable, loose-fitting attire that allows easy access to the affected area and permits movement. Athletic wear or shorts and a T-shirt are often good choices.

The first assessment can take approximately 1 hour. Subsequent treatment sessions typically last 30 to 60 minutes per visit.

The number of visits varies for everyone. It can be just once or extended over months, based on your condition, its severity, and your medical background. We'll reassess you monthly and share a progress update with your doctor if necessary.

A licensed and skilled physiotherapist from our team will assess and treat you. We prioritize consistent care, so you'll see the same therapist each time. This ensures personalized attention and a faster path to recovery.

Usually, your health insurance handles the payment. Check our insurance page to see accepted plans, and speak with our front desk to understand your coverage better.

The process mirrors that at a doctor's office:

  • After your session, we bill your insurance, Workers’ Comp, or you directly using specific service codes.
  • These codes get added to a billing form and sent to the payer, either electronically or by mail.
  • The payer reviews it and then pays based on a predetermined rate.
  • You and the clinic receive an Explanation of Benefits (EOB) showing payment details and any outstanding amount.
  • If there's a balance, you'll need to settle it.


Note: The process can vary, and while payments are usually complete in under 60 days, delays might extend it up to six months.

Many seek physiotherapy because they experience pain and difficulty in moving certain body parts, which can disrupt daily activities like standing, sports, or walking. Physiotherapists work to resolve these movement challenges, reduce pain, and enable normal movement.

A significant number of Canadians deal with pain, whether short-term or long-lasting. Many aren't aware that physiotherapists can address both the pain and its root cause. As specialists in movement and musculoskeletal issues, physiotherapists can rectify movement problems and alleviate associated pain.

Yes, you can visit them directly without a doctor's note. However, if your insurance needs a referral for coverage, you'll have to get one from a doctor.

Physiotherapists are healthcare professionals who specialize in mobility and function. They help people overcome pain, recover from injuries, and enhance their ability to move, whether it's from orthopedic issues like back pain or recovering from a stroke. Their expertise isn't just in treating the ill but also in preventing injuries and improving workplace designs to prevent overuse and strain. They guide athletes, work with recreational activities like golf, and even advise fitness clubs on safe exercise routines. Central to their approach are therapeutic exercises and hands-on treatments, sometimes using tools like ultrasound or hot packs. It's crucial to note that only certified physiotherapists or trained assistants can provide these treatments.

Physiotherapists specialize in various areas to cater to diverse needs. These include orthopedic care for muscle and joint issues; manual therapy using hands-on techniques; geriatric care for older adults; sports rehabilitation for athletes; fitness guidance and wellness; hand therapy, particularly for wrist conditions; women's health, focusing on issues like pregnancy and incontinence; industrial rehabilitation for work-related injuries; pediatric care for children's unique conditions; aquatic therapy leveraging water properties; cardiac and pulmonary care; neurological rehab for brain and spinal injuries; balance and vertigo treatments; amputee support; wound care; electrophysiological examinations; lymphedema treatments for the lymph system; and osteoporosis care. These specializations ensure comprehensive care across various physical health challenges.

Physiotherapy often aims to alleviate pain using hands-on methods, equipment like ultrasound, electrical stimulation, hot/cold treatments, and movement-based exercises. However, certain procedures, like regaining motion after knee or shoulder surgery, can be uncomfortable. It's essential to inform your physiotherapist about any discomfort you experience so they can modify your treatment accordingly.
  • Physiotherapy offers various treatments, including active exercises where patients move specific body parts and therapist-assisted exercises. Common modalities include:

    • stationary biking for strength and endurance
    • gait training to analyze and improve walking patterns
    • isometrics for muscle contraction without joint movement
    • isotonic for strengthening through movement

    Therapists also utilize hands-on techniques like soft tissue massage and joint mobilization. Techniques like Proprioceptive Neuromuscular Facilitation (PNF) help with neuromuscular retraining, and posture training focuses on correct body alignment. Exercise can increase resistance over time. There are also passive treatments where the therapist moves the patient's body parts, stretching for flexibility, and various equipment-based modalities like electrical stimulation for muscle strength and pain relief, neck and pelvic traction, and ultrasound for deep tissue treatment.


Post-therapy, some individuals might need to stick to exercises at home, others might opt for gym workouts, and some might just resume their regular activities. Sharing your end goals with your therapist helps in tailoring a suitable plan for you.

It's not rare for pain or problems to resurface. If this happens, reach out to us. Depending on the situation, we might advise a revisit, recommend seeing your doctor, or adjust your activities or exercises.

We not only make you feel good. We make sure that you are good.